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DCG’s New Report on Delivering Digital Customer Experiences Illustrates The Need For Strategic Agencies

Long Island, New York - August 12, 2013 - Hedgehog, a leading Sitecore solution provider, has been featured in the 2013 Guide to Service Providers for Web Content and Customer Experience Management. This report by Digital Clarity Group follows 42 of the best digital service providers, highlighting their expertise and accomplishments. The report finds that many companies are now relying on outside agencies to help foster digital experiences with customers. 

An excerpt from the report reads:

“The forces of digital disruption have empowered consumers and created a growing demand for rich, engaging, and consistent experiences across multiple channels and touchpoints. Customer experience management (CEM) designates an evolving set of practices, technologies, partnerships, and business values that, taken together, enable organizations to orchestrate, offer, and optimize consistently superior customer experiences. Mastering CEM is an imperative because the quality of the experiences you offer and support will increasingly determine the fate of your company."

As it pertains to CEM Sitecore is leading the charge. Sitecore, which has been named a leader in Web Content Management for a fourth consecutive year, has been leading the charge in meaningful, effective, and quantifiable consumer engagement. As more and more companies are realizing the need in having a successful engagement experience, they are reaching out to solution partners to create this experience. It is in that space that Hedgehog has thrived.

“Customer experience management is hard, complicated, and new. Very few organizations have all of the in-house resources necessary to deploy the technologies, formulate the strategies, and optimize the outcomes. Most companies should – and will – turn to external service providers for assistance.” said Dr. Tim Walters, a Partner and Principal Analyst at Digital Clarity Group.

Many companies, globally, are now turning to Hedgehog, to leverage their expertise with Sitecore, in order to create the most optimal digital experience possible. Over the last year alone, Hedgehog has witnessed a dramatic influx in the amount of companies that are coming to rely on their expertise when it comes to Sitecore.

“We have worked hard to get to where we are now,” said Dan Galvez, Founder and Managing Partner at Hedgehog. “We [at Hedgehog] don’t do anything lack-luster and have a track record of continuously creating successful solution for our clients. We are committed to our clients’ success, and we constantly make sure our clients have the best customer engagement abilities to achieve their goals. We will continue to take on complex Sitecore engagements, and I am confident that we will continuously provide outstanding results. “

About Hedgehog

Hedgehog is focused on creating lifetime customer engagements on Sitecore’s Content Management System. Hedgehog is both a Sitecore Solution Partner as well as a Technology Partner, with nearly a decade of Sitecore experience, multiple Site of the Year awards, and two Sitecore MVPs. As a recognized leader in Sitecore Web Content Management implementations, custom application development, and integration services; Hedgehog is capable of making any dream a reality. Learn more about Hedgehog at www.hhogdev.com.

About Digital Clarity Group

Digital Clarity Group helps business leaders navigate digital transformation by providing clear, actionable advice across four themes: Consumer Engagement, the Social Enterprise, Innovative Change and Adaptive Technology.  The firm provides research, consulting, events and advisory services and provides exclusive perspectives and downloadable Insight Papers at http://digitalclaritygroup.com.

 

Media Contact

Mike Shaw

mshaw@hhogdev.com

(631) 676-2186 x440

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