Hedgehog Development

Because of the nature of technical support we find it best if you contact us via email.

support@hhogdev.com

Please include the version of the product you are using, screenshots of error messages if possible, and the Sitecore version you are using.

We continually update our FAQ's, so if you have not checked them out, you may find the solution to your problem there.

Support is available Mon-Fri, 9-5 EST.

We frequently make announcements about updates to Social Media Campaign Manager on Twitter, so please consider following us.

Since Social Media Campaign Manager is a Sitecore Package it is very easy to install.

Step 1: Login to the CMS

Step 2: From the Sitecore menu, select Control Panel

Step 3: Select Administration -> Install a Package -> Follow the Install Package Wizard steps

It is pretty simple. Just follow these 5 steps.

Step 1: First you need to select the content you want to share. You can do this from the Content Editor, the page editor, or from the Social media Campaign Manager dashboard.

In this example we want to create a Facebook share about our Social Media Campaign Manager page.

Step 2: Select New Facebook Share

This will open the Create New Facebook Share dialog box

Step 3: Select a valid Campaign that you want to track this share under. The Event name is automatically created, but you can edit the name to be more or less descriptive if you choose.

Step 4: Enter your text for the tweet.

Note that the tool keeps track of how many characters you have typed.

Step 5: Select the Facebook Profile you want to post the share to.

Step 6: If you have not yet logged into Facebook, you will be prompted to login. Then you will have an opportunity to preview the message.

Step 7: If the message was posted succesfully, you will get a confirmation notice from Facebook, and of course see it on your Facebook page

It is important to understand that if you change the message those changes will NOT be reflected in the Social Media Campaign Manager. If you do change the message, we strongly recommend that you copy the edited message and update the tweet information inside the Social Media Campaign manager. Also, if you close this window and DO NOT post the share, the share will still exist in the Social Media Campaign Manager.

It is pretty simple. Just follow these 5 steps.

Step 1: First you need to select the content you want to tweet about under the Home node in Sitecore

In this example we want to create a Tweet about our Team Development for Sitecore FAQ page.

Step 2: Under the Analyze tab select the New Tweet button

This will open the Create New Tweet dialog box

Step 3: Select a valid Campaign that you want to track this tweet under. The Event name is automatically created, but you can edit the name to be more or less descriptive if you choose.

Step 4: Enter your text for the tweet.

Note that the tool keeps track of how many characters you have typed.

Step 5: if you are happy with the Tweet message, press the Tweet button. This will open up Twitter in a new window. Enter your twitter credentials, and Sign in. You will now see the Tweet you have created, and you are ready to Tweet. Please note that the URL has been shortened using Twitters URL shortener, t.co.

It is important to understand that if you change the message those changes will NOT be reflected in the Social Media Campaign Manager. If you do change the message, we strongly recommend that you copy the edited message and update the tweet information inside the Social Media Campaign manager. Also, if you close this window and DO NOT Tweet the message, the Tweet will still exist in the Social Media Campaign Manager.

First thing is to locate the post. This is found at:

Sitecore -> System -> Modules -> Social Media Campaign Manager -> Posts -> [YEAR] -> [MONTH]

Where the [YEAR] and [MONTH] are the current year and month.

Once you locate the post, modify the TweetText field to match what you have in twitter. This text should NOT include the t.co shortened URL. It should only include the text that you changed.

After modifying the Tweet text make sure you press the SAVE button located in the top left corner of your Sitecore screen.

Our research lead us to the conclusion that a typical tweet or Facebook post has a life span of between two and three days depending on what day of the week the message was created. Since the most effective time period is this two to three day window, we decided that the Event Details graph would provide the most relevance showing the first three days of data starting with the day of the message.

All the profiles are stored in the Sitecore tree, under the System node.

Profiles can be found here

Sitecore -> System -> Modules -> Social Media Campaign Manager -> Facebook -> Profiles

All the posts are stored in the Sitecore tree, under the System node.

Posts can be found here

Sitecore -> System -> Modules -> Social Media Campaign Manager ->Posts

A folder is automatically created for each the Year and Month of the post.

This was part of our original design. However, Twitter has started placing restrictions on third party applications that directly interface with the Twitter API.

We made a conscious decision to exclude the user credentials to avoid any possibility of Twitter disallowing our application to work.

The very first time you go to use the Social Media Campaign Manager you will be prompted to enter the license key information you received when you purchased or downloaded a trial version.

The licenses are stored in the Sitecore tree, under the System node.

Sitecore -> System -> Modules -> Social Media Campaign Manager -> Licenses

By default the Twitter License is installed. As we release additional modules, and they are purchased and installed, the license will be installed in the same location

This is a two-step process. When you create a new tweet using Social Media Campaign Manager (SMCM) two distinct records are created. The post is saved in the Posts folder, and a campaign event is created for the selected campaign. So we need to delete both of these entries.

Step 1) First thing is to locate the post. This is found at:

Sitecore -> System -> Modules -> Social Media Campaign Manager -> Posts -> [YEAR] -> [MONTH]

Where the [YEAR] and [MONTH] are the current year and month.

You can simply delete the post from the folder, by right clicking on the item and select Delete. Please make a note of the event name since we will need this to complete the second step.

Step 2) Go to the Marketing Center. This is found on the Sitecore Start Button Menu. This will open the Marketing Center. Go to :

Marketing Center -> Campaigns -> [Campaign from Tweet]

Then locate the campaign event you created. Right Click on the item and select Delete.

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You can delete a tweet by following the following steps. However, it is important to note the following.

If the tweet has no analytics activity (no one followed a link you tweeted), the two steps below will remove the tweet. If however, someone did click on a link you tweeted, then a record will be in the analytics database. You can follow these two steps to delete the post, but the item will still appear in any Campaign reports you run. To drop the campaign event from the database you will need to get a developer to do this for you.

This is a two-step process. When you create a new tweet using Social Media Campaign Manager (SMCM) two distinct records are created. The post is saved in the Posts folder, and a campaign event is created for the selected campaign. So we need to delete both of these entries.

Step 1) First thing is to locate the post. This is found at:

Sitecore -> System -> Modules -> Social Media Campaign Manager -> Posts -> [YEAR] -> [MONTH]

Where the [YEAR] and [MONTH] are the current year and month.

You can simply delete the post from the folder, by right clicking on the item and select Delete. Please make a note of the event name since we will need this to complete the second step.

Step 2) Go to the Marketing Center. This is found on the Sitecore Start Button Menu. This will open the Marketing Center. Go to :

Marketing Center -> Campaigns -> [Campaign from Tweet]

Then locate the campaign event you created. Right Click on the item and select Delete.